Service & Warranty

Our garage is a full-service TEN bay facility employing best-of-breed Thomas certified, factory-trained technicians capable of providing all levels of preventive maintenance, service or warranty repairs and the best service possible.  New England Transit Sales Service department is equipped to service a single bus or an entire fleet.

Unable to come to us or have a fleet? No problem.  We have 3 fully-equipped road service trucks traveling throughout our Massachusetts, Connecticut and Rhode Island territory.  Road crews generally consist of two to three technicians depending on daily job requirements and work load.  With road repair services ranging from performing diagnostics and minor repairs of engine and transmission issues to repair of body and chassis, electrical repairs and manufacturer recalls, we’re able to do most repairs offsite.  Major engine and transmission overhauls are excluded from road service repairs.  Call and speak to a service staff member to schedule road service repairs.

For the convenience of our customers, an air conditioned lounge is available for those who choose to wait while their vehicle is being serviced.

After hours customer vehicle drop-off area is located behind Service on the left side of the building and parking lot.  A secure drop box for customer information and keys is located on the customer “Service” entrance door.  To insure proper repair, please fill out the provided envelope with the necessary information, put the keys inside the envelope and drop it into the drop box.  A member of the service staff will be in touch with repair information or questions or to let you know your vehicle is ready for pick up.

The Service Department at New England Transit Sales, Inc. has a designated bay used for Premier Assessments.
Call us at 978.649.0820

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Service Department Hours of Operation:
M-F: 7:00am-4:30pm

978.649.0643 Fax

[email protected]  [email protected]

Brian Baker
Service Manager
Laval Blanchette
Steve Brady
Assistant Service Manager
Anthony Dias
Mathew Doak
Service Writer
Christopher Moulton
Chris Meekins
Laura Lippert
Service/Warranty Coordinator
Craig Logan
Warranty Manager

About Us

Beginning with our industry expert Sales Team with a combined 100 years of knowledge, our 11,200 sq. ft. state-of-the-art Service Department, and second-to-none Parts Department, New England Transit Sales, Inc. provides a convenient, full-service solution to customers, enabling a quick and easy return to their business of transportation.

While waiting for your parts order and/or vehicle, we invite you to take advantage of our comfortable, well-appointed customer lounges, restrooms, complimentary coffee, and access to vending machines.

Open Hours

Sales Department:

Monday - Thursday 8:00am - 4:30pm Friday 7:30am - 4:00pm

Parts Department:

Monday - Thursday 7:00am - 4:30pm Friday 7:00am - 4:00pm

Service & Warranty Department:

Monday - Friday 7:00am - 4:30pm

Graphics Department:

Monday - Thursday 7:00am - 4:30pm Friday 7:00am - 4:00pm

Company Information

30 Progress Ave.
Tyngsboro, MA 01879

Office Hours 978.649.0777
After Hours 978.204.6267

[email protected]