Here’s what New England Transit Sales has learned about the voluntary seat safety recall.

This voluntary recall affects certain Thomas Built school, activity and MFSAB bus models Saf-T-Liner EFX, Minotour, Saf-T-Liner C2, and Saf-T-Liner HDX equipped with SynTec Seating Solutions S3B or S3C NON-three-point seatbelt or NON-integrated child seat, SEAT BACKS produced between July 5, 2013 and August 15, 2019. 

SynTec Seating Solutions S3B or S3C seats WITH three-point seat belts or WITH integrated child seats (ICS) are not affected or included in this voluntary safety recall.

There have been no reported injuries or accidents related to this defect.  Buses with seats affected by the recall can continue to operate until the existing seat foam on the isle side of the seat has impact absorption material added to the seat back using the below or similar material.

December 2nd, 2019 is the recall go-live date set by Thomas Built Buses at which point the specifics of the recall repair procedure will be made available.  Click here for PRELIMINARY field repair instructions. Customers will not be charged for the manufacturer specified seat repairs concerning voluntary recall number FL-832.

Thomas will be notifying affected customers directly by mail.  Thomas will also provide New England Transit Sales with a list of affected buses subject to the recall in our area of operation.

To handle repairs related to this recall in a timely manner and to minimize inconvenience, down-time or service interruption, New England Transit Sales will be performing repairs at the dealership and sending out road crews to perform authorized seat recall modifications in the field.

Once Thomas provides us with the list, our service department team will be reaching out to customers to schedule the work.  In the interim, please contact our service department at 978.649.0820 to consult with our Service Advisors or to make a service appointment.

Click here for Thomas’ Seat Recall Information sheet.

Click here for official NHTSA Part 573 Safety Recall Report.

Our customers, their passengers, and the safe operation of their bus fleet are a high priority and our first concern.

We will continue to provide information as we learn it….

New England Transit Sales, Inc.

Disclaimer:  The above information is being provided as a courtesy.  New England Transit Sales assumes no liability for any errors or omissions or repairs.  NHTSA’s official seat recall notice prevails.

About Us

Beginning with our industry expert Sales Team with a combined 100 years of knowledge, our 11,200 sq. ft. state-of-the-art Service Department, and second-to-none Parts Department, New England Transit Sales, Inc. provides a convenient, full-service solution to customers, enabling a quick and easy return to their business of transportation.

While waiting for your parts order and/or vehicle, we invite you to take advantage of our comfortable, well-appointed customer lounges, restrooms, complimentary coffee, and access to vending machines.

Open Hours

Sales Department:

Monday - Thursday 8:00am - 4:30pm Friday 7:30am - 4:00pm

Parts Department:

Monday - Thursday 7:00am - 4:30pm Friday 7:00am - 4:00pm

Service & Warranty Department:

Monday - Friday 7:00am - 4:30pm

Graphics Department:

Monday - Thursday 7:00am - 4:30pm Friday 7:00am - 4:00pm

Company Information

30 Progress Ave.
Tyngsboro, MA 01879

Office Hours 978.649.0777
After Hours 978.204.6267

[email protected]